Privacy policy

When you provide us with information through pointpong.com, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to the site is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs only information provided to pointpong.com and communications from pointpong.com. It does not govern any other information or communications that may reference Point Pong e.g., communications from retailers.

INFORMATION WE COLLECT ONLINE

1. General Browsing Information
pointpong.com gathers navigational information during each visitor’s use of our website. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. The navigational information tells pointpong.com about the use of our website by visitors, including the areas of our website that are most visited or the time of a last visit to a page on our website. The navigational information helps us better understand a visitor’s experience at pointpong.com and improve upon that experience by recognizing and delivering more of the services and products our visitors prefer.

2. Personal Information
pointpong.com may ask you to provide personal information when you sign up for Point Pong e-mail, enter a contest, participate in a survey or shop online.

Categories of information collected may include but are not limited to include name, address, e-mail address, recipient’s name and e-mail address, order information, telephone number, credit card information and messages or reminders you create.

USING PERSONAL INFORMATION WE COLLECT FROM OUR WEBSITE
pointpong.com uses the personal information we collect from you to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the product recipient(s) in the event of order or delivery difficulties, for verification purposes, to respond to your inquiries, and to deliver services and information about our products or website, including adding you to the Point Pong E-mail list when you sign up or make a purchase.

In addition, we will use your name and mailing address provided during such sign up, in all the ways described in this privacy statement and we will use your e-mail address as described in this privacy statement for e-mail addresses.
Point Pong E-MAIL
Point Pong e-mail allows you to receive exclusive information about special offers, events, new products and much more. If you’re not already registered, simply complete our sign up form to receive these special messages. If at any time you would like to stop future delivery of Point Pong e-mail, please follow the removal instructions located at the bottom of each message or complete the removal from e-mail form. Asking to be removed from Point Pong e-mail will not prevent you from receiving e-mail communications relating to any online order you place at pointpong.com, requests to participate in surveys about our products or other operational e-mail communications.

INFORMATION WE SHARES WITH THIRD PARTIES
We use third parties to help us provide services to you such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering e-mails, and administering drawings or contests. Third parties also provide aggregate, comparative information on the performance of our site to us and a select group.

If, after making a purchase at pointpong.com, you choose to participate in a survey conducted at a third party provider’s website, any personal information that you provide during the survey at the third party provider’s website will be subject to that third party provider’s privacy policy.

If you make a purchase through pointpong.com, the information you provide (for example, name, address, credit card) will be added to a database.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our website or the public.

VISITORS FROM OUTSIDE THE U.S.
If you are visiting pointpong.com from a location outside of the U.S., you are welcome to browse our site. At the current time, we do not ship outside the U.S.

COOKIES
What are cookies and how do we use cookies on our website?
pointpong.com does not currently use cookies. However, we may choose to add this feature to our website at a later date.

UPDATING YOUR PERSONAL INFORMATION
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by emailing customerservice@pointpong.com.

PRIVACY OF CHILDREN ON OUR WEBSITE
To ensure compliance with federal law, pointpong.com does not knowingly collect or maintain information provided by children under the age of 13.

QUESTIONS OR CONCERNS
If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us.

SECURITY STATEMENT
pointpong.com takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your Internet activities.

We designed pointpong.com to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator, versions 5.01 or higher of Internet Explorer, versions 0.8 or higher of Firefox and versions 1.2 or higher of Safari.

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

Point Pong uses pixels, or transparent GIF files, to help manage online advertising. These files are provided by our various ad management partner. These files enable our partners to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with these advertising partners. With these cookies, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

This Privacy Statement is effective October 25, 2011.