Return Policy 100% Money Back guarantee for items which arrive damaged or defective. Notify us immediately upon receipt of damaged or defective items. Please email us at firstname.lastname@example.org and include: 1. Order number 2. Description of problem 3. Was shipping box damaged upon receipt? 4. If possible, attach any pictures of damage so we can assess the problem Point Pong stands behind our product and we will work with you until a satisfactory arrangement has been made. If you are not satisfied with this product for any reason, we stand by our 30 day money back guarantee. Items must be unused and returned to us within 30 days of receipt in the original packaging materials. The customer is responsible for all shipping, insuring and handling fees. There will be a 20% restocking fee applied. Seller Code – The Seller Code is for distributors, advertisers, and sellers only. *This is an open field where customers can type in the code provided by Point Pong. If you are provided with a seller code, you can enter the code at the shopping cart checkout.